Refund Policy

All purchases are considered final. Due to hygiene standards and the handcrafted nature of our jewelry, we do not offer refunds, returns, or exchanges.

If your order arrives with a defect or issue, please reach out to us at heidicoquettecontact@gmail.com within 48 hours of delivery. Include your order number along with clear photos so we can review and assist you accordingly.

Please note that we are not responsible for any tarnishing, discoloration, or damage caused by exposure to harsh chemicals, liquids, or improper care. To maintain the beauty of your piece, we recommend following our Jewelry Care guidelines.